FAQ

Store location
The store is based in Moscow, Russia.

Shipping information
All orders ship within 1 week after purchase via standard international post.
Standard shipping usually takes 2-5 weeks to arrive.
I will send you tracking number by e-mail after I ship your order.
If you need express shipping, contact me via e-mail.
I am not responsible if the package is lost by post.
I don't refund lost packages.


Return and exchange policy
All sales are final. No returns accepted.
If you received damaged item you can ask for replacement by e-mail. 
You should send me photos of your damaged item.
I will ship replacement item only after you send your damaged item back to me. 
You should send me tracking number or shipping ID.
I am not covering return shipping cost.
I am covering replacement item shipping.
Do not send your damaged item back before contacting me.

Contact information
You can contact me via e-mail: kosrobot@gmail.com